PRIVACY POLICY

This Privacy Policy outlines the methods by which Preevo Limited (“Preevo”, “we”, “us”, or “our”) gathers and processes your personal information when you access our Website and utilise our Mobile App (referred to as the “App”). It further details the ways in which we utilise and protect/safeguard your data, in addition to your rights.

1. PERSONAL DATA WE COLLECT AND USE

We obtain your personal information through our direct interactions with you, which include the use of automated mechanisms.

1.1 DATA WE COLLECT FROM YOU

You can supply us with your personal information via our Website, App, or through direct communication with us by phone, email, or other means.

The types of data we gather from you directly include:

i. Identity data – such as your first and last names;

ii. Contact data – such as your email address and phone number. Additionally, when you use the feature to book a journey for someone else and provide the details of the individual for whom you are booking, you might also allow us access to that individual’s contact information;

iii. Financial data – details of bank accounts and payment cards (including expiration dates and CVV) for processing payments. It is important to note that we use the expiration date and CVV only to verify the payment card’s validity. We do not retain the CVV once the payment has been processed;

iv. Transaction data – includes details of payments made to and from you, as well as specifics of the Services you have acquired from us, such as pick-up and drop-off addresses, dates, times, distances travelled, amounts charged, communications, and other related transaction information. We utilise this data to invoice you for our Services;

v. Technical data – covers the internet protocol (IP) address, your login information, browser type and version, time zone and location settings, operating systems and platforms, browser plug-in types and versions, and device information such as device ID, device IDFA, and other technologies on the devices you employ to access our Website and/or App;

vi. Usage data – pertains to how you interact with our Website, App, and Services, including data on App downloads, histories of App and web page usage; and

vii. Journey feedback – you have the opportunity to provide feedback concerning the performance of Preevo App drivers. We deactivate drivers who receive unsatisfactory feedback.

1.2 DATA WE COLLECT THROUGH AUTOMATED METHODS

During your engagement with our Website or App, we might automatically collect the above-described data, in addition to details regarding your device and browsing behaviours. This personal information can be captured via the use of cookies, server logs, and similar technologies.

2. HOW WE USE YOUR DATA AND THE GROUNDS FOR ITS USE

We utilise your personal data for the following purposes:

i. To deliver and customise our Services for you;

ii. To handle your enquiries, as well as to provide customer support;

iii. To facilitate direct communication between you and drivers through call or chat. For this feature to work, we collect details like the date, time, and content of the communication. This helps us in dispute resolution and enhances our users’ and drivers’ safety and security;

iv. To adhere to legal requirements and collaborate with regulatory authorities and law enforcement agencies;

v. For advertising and marketing activities, including targeted advertising that respects your preferences. We also employ analytics tools to assess the effectiveness of our advertising;

vi. To analyse the usage of our Services, aiming to enhance our offerings and tailor them to the needs of our customers; and

vii. To prevent fraud. We apply automated technologies to examine interactions between our users and Preevo App, ensuring that our Services are being used lawfully. Accounts suspected of fraudulent activities may be suspended.

We require a legitimate basis to process your personal data. Typically, this legal foundation will be one of the following:

i. to fulfil the contractual responsibilities we have towards you, such as delivering the Services, setting up and maintaining your account, communicating with you regarding your booking, and processing payments;

ii. to adhere to our legal, regulatory, and audit requirements; and

iii. to meet our legitimate interests as well as those of third parties, for instance, to analyse how our Services are utilised by you, which in turn aids us in gaining insights that are instrumental in developing new offerings. During this process, we implement stringent measures to protect your privacy and ensure that your rights or fundamental freedoms do not outweigh our legitimate interests.

In instances where the law mandates, we may seek your consent to gather and utilise specific categories of personal information. Shall we request your consent to process your personal data, you retain the right to retract this consent at any moment by reaching out to us through the contact information provided at the end of this Privacy Policy. Legal obligations may necessitate that we collect specific personal data about you, or this requirement may arise from any contractual agreement between us and the user. If you do not provide this information, it may hinder or postpone our ability to fulfil these obligations. Shall such a situation occur, we will inform you accordingly.

3. OUR USE OF COOKIES

We aim to offer you options regarding the utilisation of specific personal data, particularly concerning marketing and advertising activities. With your consent, where legally mandated, we employ cookies, log files, and similar technologies to gather personal information from the device you utilise to access our Website, App, and Services. Further details can be found in our cookie statement.

4. HOW WE SHARE YOUR DATA

Your personal information may be disclosed to third parties in the following scenarios:

i. Exchange of journey details between passengers and drivers. Upon booking a journey, we will share specific details with you once a driver is on the way, including the driver’s first name, photo and location. When a driver has been assigned to a journey, they receive your first name, your pick-up location and intended destination;

ii. Disclosure to service providers and business partners. To support the operations outlined in this Privacy Policy, we might share your personal information with third-party service providers and business partners. These entities could be offering technical infrastructure, analytics, or advertising services. Additionally, we engage with professional advisors such as lawyers, bankers, auditors, insurers, or accountants;

iii. Sharing with law enforcement agencies, courts, regulators, government authorities, or other third parties. We may disclose your personal information to these entities if we deem it necessary to fulfil a legal or regulatory duty or to safeguard our rights or those of a third party; and

iv. Asset buyers. In the event of a sale or transfer of all or a significant part of our assets and business to a third party, your personal information may be shared. We will make a reasonable effort to ensure that the acquiring party uses your personal information in a way that aligns with this Privacy Policy.

5. DATA SECURITY AND STORAGE

We apply technical and organisational measures tailored to the level of risk associated with the personal data we handle. These measures are designed to continuously maintain the integrity and confidentiality of personal data.

Your personal data will be retained for the duration of our relationship with you. After our relationship has ended, we will keep your personal data for a timeframe that allows us to: (i) preserve business records for analysis and/or audit purposes; (ii) fulfil legal record-keeping requirements; (iii) address or initiate any legal actions, whether potential or ongoing; and (iv) manage any complaints related to the Services. Your personal information will be deleted once it is no longer needed for these objectives. Shall there be any data that we cannot remove completely from our systems for technical reasons, we will ensure appropriate measures are in place to stop any further processing or use of the data.

6. YOUR RIGHTS OVER YOUR PERSONAL DATA

You have the option to delete your user account anytime by pressing the ‘Delete account’ button in the App.

Under local legislation, you are entitled to various rights concerning your personal data. These rights encompass the ability to: (i) view your personal data; (ii) correct inaccuracies in the data we possess about you; (iii) delete your personal data; (iv) limit our processing of your personal data; (v) oppose our processing of your personal data; (vi) obtain and transfer your personal data to a third party in a format that can be easily used (data portability right); and (vii) file a complaint with your local data protection authority.

Additionally, you have the right to object to the processing of your personal data specifically for marketing and data analysis purposes at any moment.

7. CHANGES TO THE POLICY

You can request a copy of this Privacy Policy by contacting us using the contact information provided below. We reserve the right to amend or revise this Privacy Policy periodically. Shall any changes to this privacy policy significantly affect the way we process your information or have a considerable impact on you, we will provide you with prior notice. This ensures you have the chance to exercise your rights, such as objecting to the processing.

8. CONTACT US

Preevo is the controller and is responsible for managing and processing the personal information we collect. Shall you have any enquiries regarding how your personal information is handled, please reach out to us at the following contact details:

Email: support@preevo.co.uk

Postal address: Centurion House, London Road, Staines-upon-Thames TW18 4AX, United Kingdom.

We are dedicated to collaborating with you to resolve any disputes or concerns regarding privacy fairly. If you believe that we have not satisfactorily addressed your complaint or concern, you reserve the right to file a complaint with the United Kingdom’s data protection authority, the Information Commissioner’s Office, through their website at www.ico.org.uk or with the data protection authority that pertains to your jurisdiction.