All business between customers and Preevo Limited is a transaction dependent on the Terms and Conditions characterized here. By consenting to the Terms and Conditions of Preevo Limited, the passenger enters a contract with the licenced PHV Operator (“Preevo Limited”) for the provision of transportation services and the booking itself.
By making a booking through our phone or email, you agree that you are legally capable of entering into binding contracts and are over 18 years old.
The Preevo team will make every effort to serve their clients 24/7. We will strive to exceed all expectations at all times, but the more in advance you make an enquiry, the bigger the probability that we will be able to allocate an available chauffeur-driven vehicle that can satisfy your request.
Contact us via phone, email or other messaging apps to make an enquiry and/or booking, our booking agent will assist you. To make a booking through our booking agent, the passenger must provide us with full contact details, including full name, email address, and contact number. Failing to do as such, Preevo will not be able to assist you any further.
The arrangement agreement between Preevo and the customer and/or passenger for the requested travel service comes into effect after a separate statement (“Booking Confirmation”) outlining ride details is sent by Preevo through email.
All quotes for journeys from UK airports and seaports incorporate 60 minutes of complimentary waiting time. All other trips include 15 minutes of complimentary waiting time, including for each via point.
After the complimentary time is finished for all journeys, waiting time will be calculated in 15-minute increments and separately charged from the provided debit or credit card when the booking is made. Or ‘We reserve the right to charge any credit or debit card provided at the time of booking.’
No extra charges will apply if your flight is delayed by 60 minutes or less; however, if your flight is severely delayed (more than 1 hour), waiting time fees will be incurred since our chauffeurs are usually limited to other tasks. In case of flight cancellations, charges may be incurred.
All charges are payable in advance except the customers that have a corporate account with Preevo Limited. The debit or credit card you use when making the booking may be charged for any additional charges, e.g., extra waiting time, parking charges and tolls.
Debit and credit card payments have a surcharge already included in the final fare.
Charges are collected in GBP by the licenced PHV Operator (“Preevo Limited”). In some rare instances (upon customer request), the driver can act as an agent on behalf of Preevo in collecting the fare.
The charge on your debit or credit card statement will be shown as Preevo Limited.
Stop charge/via point: £15 charge applies to any stops on the way to pick up another passenger or an item.
100% additional charges apply to bank holidays such as Christmas Day, Boxing Day, and New Year’s Eve and Day.
Payments must be authorized by the cardholder. Preevo retains the right to not proceed with or cancel the booking without prior notice if we suspect that the customer is involved in or associated with any fraudulent activity. We reserve the right to report suspicious activities to the authorities.
5.1 Changes must be requested by the customer during working hours and confirmed by the licenced PHV Operator (“Preevo Limited”)
5.2 Cancellations must be requested by the customer during working hours and must be confirmed by the licenced PHV Operator (“Preevo Limited”). If the cancellation is made and acknowledged by our office team during office hours, Preevo will refund any charges to the debit or credit card used when the booking was made under the terms set below. Please note that debit and credit card surcharges are non-refundable.
Less than 24 hours’ notice – a 50% cancellation fee will be applied for each vehicle.
Less than 12 hours’ notice – a 100% cancellation fee will be applied for each vehicle.
If the passenger fails to arrive at the nominated location for which a booking has been made and confirmed, the money paid will be non-refundable.
5.3 The full amount, debit, and credit card surcharges are refundable when Preevo cannot supply the requested transportation services due to driver and vehicle unavailability.
Our chauffeurs will drive at reasonable speeds as per their judgment of the pervasive street conditions and traffic at any specific time and always within the speed limits as per road traffic regulation laws. At the point when a hirer wishes to be driven to a particular location, the driver will use the route which is, in his supposition, the best and generally advantageous for motoring, regardless of whether the route is the shortest or not, unless instructed otherwise or the hirer requests a specific route.
A reasonable amount of ordinary passenger luggage is allowed. However, luggage will not be transported, which amounts to excessive weight and volume in the chauffeur’s view. Preevo reserves the right to refuse to carry luggage that is excessively large and heavy in the chauffeur’s view and which has not been appropriately communicated by the customer at the time of booking. Transporting excessive luggage poses a significant risk to the safety of the passengers and the driver, and it can also cause damage to the vehicle. If the carriage of excessive luggage is not possible, the payment made to Preevo by the customer for the booking will not be influenced and the money paid will not be refunded should the customer request a journey cancellation.
We reserve the right to change the vehicles to an equivalent before the journey, dependent on accessibility, if a previously requested vehicle becomes inaccessible or if there is a risk of a driver not making it on the scheduled time for a pick-up. Preevo will notify the passenger of such change immediately after it has been confirmed that the requested vehicle cannot be provided for the scheduled pick-up time.
Solicitations for child seats must be made at the time of the booking. The cost of one child seat is £15. Child seats are available only for the Business XL category. Suppose you wish to utilize your child seat. In that case, you will be responsible for installing it safely and removing it at your destination. Care should likewise be taken not to damage the inside of the vehicle. Otherwise, you may be charged compensation.
On a private hire, no animals (other than guide and hearing dogs) may be carried in any vehicle without prior agreement from the company. Preevo reserves the right to refuse the carriage of animals which were not agreed to at the time of booking. Pets and animals must be transported in a closed and suitable transport box/carrier to not damage the interior of the vehicle. The passenger must ensure that the animal is in its carrier throughout the entire journey. The customer will incur compensation charges if the interior of the vehicle is damaged in any way by the animal.
Preevo is responsible for providing the requested transportation services and their performance per this contract after the booking has been accepted and the fare has been collected by Preevo (except for corporate account holders for which other payment arrangements are made). We do not take responsibility for bookings made directly with the driver.
Preevo acknowledges no responsibility regarding any damage or loss to any property or luggage carried in or on the vehicle except if the damage or loss is a consequence of negligence by Preevo. When the property is being left or forgotten in a vehicle, Preevo will organize the return of such items if the customer covers the postage expense. When contact with the passenger and/or customer cannot be established, the property that is left or forgotten will be passed onto TFL or Castlepoint.
Preevo is liable in the event of a vehicle breakdown or accident. We will put forth a valiant effort to complete the journey with another chauffeured vehicle. We can subcontract the booking to another Licenced Operator at our own cost, but we cannot guarantee on-time arrival and the initially chosen fleet category.
Liability regarding transportation services belongs to Preevo. Preevo can sub-contract the booking to another Licenced Operator, but the contract with Preevo will remain in force. Preevo is responsible for ensuring that both drivers and vehicles that perform the transportation services are licenced by TFL or Castlepoint.
The passengers are responsible for not damaging the vehicle(s). The passengers are responsible for covering the cost of repair for damage to or necessary cleaning of the vehicle(s) if these are in excess of normal ‘wear and tear’ damages and necessary cleaning. In the event that a driver reports the need for repair or cleaning by providing evidence, such as a photo or video, to Preevo, the passenger(s) will also receive the evidence. Such requests will be verified at Preevo’s reasonable discretion. An invoice for repairs or cleaning will be provided to the customer. We reserve the right to facilitate payment for such repair or cleaning using the customer’s payment method used at the time of booking. A receipt indicating that the amount paid is equal to the cost of cleaning or repair will be sent to the customer via email. Legal action will be taken if refusing to pay for the damage and/or cleaning.
The customer is responsible for choosing a pick-up time that is well in advance, considering the potential delays such as unplanned road closures, traffic and more.
We will not be liable or responsible for any failure to perform or delay in the performance of our commitments – if an event beyond our control causes these. An event beyond our control is characterized as any demonstration or event beyond our reasonable control, including invasion, war, threats (regardless of whether war is declared or not), civil war, revolution, rebellion, flood, storm, snow, subsidence, earthquakes, epidemics or other natural disasters as well as a failure of public or private broadcast communications systems. Traffic delays, road traffic accidents, road closures, lockouts, and strikes (including air-traffic controller strikes) are included. Such exceptional circumstances can be compensated only to a limited extent – longer waiting periods or last-minute cancellations must be accepted by customers.
In the event of a vehicle breakdown, punctures or accidents – we will put forth a valiant effort to complete the journey with another chauffeur-driven vehicle but will not guarantee an on-time arrival.
If an event beyond our control occurs that influences the performance of our commitments under the agreement:
We will contact you at the earliest opportunity to notify you.
Our commitments under the contract will be suspended at the time of performance. They will be extended depending on the duration of the event, which is beyond our control.
In case of a complaint about the company’s services, the passenger should contact the licenced PHV Operator (“Preevo Limited”). If this action does not give an immediate desirable result, complaints should be submitted in written form within 14 days of the contract’s end date. Preevo will acknowledge all complaints within 14 days and reply within 28 days.
We have a zero-tolerance policy against provocations, harassment, discrimination, and rudeness, either verbally or in written form, against our representatives, employees and contractors. It is prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. In such an event, Preevo holds full rights to withdraw the services to customers immediately and at the time of the event. The full money paid for transportation services will not be refunded. The consumption of food is discouraged, and littering and/or spilling of liquids is prohibited.
Passengers that are believed to be under the influence of alcohol or illegal substances might be refused travel if their conduct represents a threat to the driver, the vehicle or other passengers. The money paid will not be refunded.
Preevo maintains a strict non-smoking policy in all its vehicles.
Nothing included in these Ts & Cs can affect the client’s statutory rights.